Refund & Return Policy

At Form Flow Fashion, we are committed to delivering a premium shopping experience. If your purchase does not meet your expectations, we offer a transparent and straightforward return process.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return, items must meet the following conditions:

  • Unworn, unused, and in original condition
  • All original tags attached
  • Returned in original packaging
  • Accompanied by proof of purchase (order confirmation or receipt)

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To request a return, please contact us at:
Email: info@formflowfashion.com

Include your order number and reason for return.

If approved, you will receive:

  • Detailed return instructions
  • Return shipping address
  • A return shipping label (if applicable)

Important: Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at:
info@formflowfashion.com

We will resolve the issue promptly at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made products
  • Beauty or personal care items (for hygiene reasons)
  • Final sale or clearance items
  • Gift cards

If you are unsure about eligibility, please contact us before returning the item.

Exchanges

We do not offer direct exchanges.

To receive a different size or item, we recommend:

  1. Submitting a return request
  2. Placing a new order after approval

This ensures the fastest processing and product availability.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds are issued to your original payment method
  • Processing time: 5–10 business days
  • Additional processing time may be required by your bank or payment provider

If your refund has not been received within 15 business days after approval, please contact us at info@formflowfashion.com.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
  • Original shipping fees are non-refundable

Compliance & U.S. Customers

This policy applies to orders delivered within the United States and complies with applicable consumer protection standards.

We aim to ensure fairness, transparency, and a consistent customer experience.

Company Information

Store Name: Form Flow Fashion
Company Name: Honey Drip
Registered Address: Waterhoenstraat 20, 8450 Bredene, Belgium

Tax Registration Number:
BE1034156293
Company Registration Number: 1034156293
Phone: +13239048061
Email: info@formflowfashion.com
We aim to respond within 48 hours.