Refund & Return Policy
At Form Flow Fashion, your satisfaction is our priority. If you're not
completely in love with your purchase, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days from the
date you receive your order to request a return.
To be eligible for a return:
- Items must be unworn, unused, and in original condition
- All tags must be attached
- The item must be returned in its original packaging
- Proof of purchase (order confirmation or receipt) is required
Non-Returnable Items
For hygiene reasons, the following items cannot be returned or
exchanged:
- Underwear and briefs
- Bras and lingerie
- Swimwear
These items can only be returned if they arrive faulty, damaged, or
incorrect. In that case, please see "Damaged, Defective or Incorrect
Items" below.
The following items are also non-returnable:
- Products personalized or custom-made to your specification
- Sale items
- Gift cards
If you are unsure whether your item qualifies for a return, please
contact us before sending it back.
How to Start a Return
To initiate a return, please contact us at info@formflowfashion.com
with your order number and the reason for your return.
If your return is approved, we will provide instructions on how and
where to send your package. Items returned without prior authorization
will not be accepted.
Return shipping costs are the responsibility of the customer and are
non-refundable, except where the item received was damaged, defective,
or incorrect.
All return requests must be submitted to us directly at info@formflowfashion.com. Returns arranged with, or sent to, any other
party or address are not valid and will not be accepted, refunded, or
credited. Only the return address provided in our written return
authorization is valid.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival. If you receive a defective,
damaged, or incorrect item, contact us at info@formflowfashion.com as
soon as possible, including your order number and clear photos of the
item.
In these cases we cover all return shipping costs and you will receive
either a replacement or a full refund to your original payment method,
whichever you prefer.
Refunds
Once we receive and inspect your return, we will notify you regarding
the approval of your return.
All approved returns are refunded as store credit only. A refund to
your original payment method is issued exclusively when the item
arrived damaged, defective, or incorrect.
If you return an item because it does not fit or because you changed
your mind, the value of the item is refunded as store credit. Your
store credit is sent to you by email as a gift card code within 10
business days of the returned item being received and inspected. It
never expires and can be used on any item in our shop. Original
shipping costs are not refunded.
If the item you received was damaged, defective, or incorrect, you
receive a full refund to your original payment method. Refunds are
issued within 10 business days of approval. Please allow additional
time for your bank or card provider to process the transaction.
If more than 15 business days have passed since your refund was
approved and you have not received it, please contact us at info@formflowfashion.com
.
Exchanges
The fastest way to receive a different size or item is to return your
original purchase. Once your return has been approved and your store
credit has been issued, you may place a new order for the item you
want.
Contact Information
Store Name: Form Flow Fashion
Company Name: Honey Drip
Company Address: Waterhoenstraat 20, 8450 Bredene, Belgium
Company Number: 1034156293
VAT Number: BE1034156293
Email: info@formflowfashion.com
Customer Support: Monday – Friday